Question 1

Are Field and Rents one product?

Accepted Answer

No. Field and Rents are separate products with separate subscriptions. They are not sold as a single combined package.

Question 2

What is Rents?

Accepted Answer

Rents is complete software for running rental property: leases, online rent, maintenance, and a resident portal, plus the reports to keep the books straight. Everything it takes to run your rentals sits in one place.

Question 3

Who is Rents for?

Accepted Answer

Landlords and property managers, whether you have one unit or a thousand.

Question 4

How do I add a property and units?

Accepted Answer

Add a property, then create its units in bulk instead of one at a time. Every unit, lease, and resident lives under that property with a live rent roll on top.

Question 5

How do I list a vacant unit?

Accepted Answer

Mark a unit vacant or coming soon and publish it to a public listing page and your branded site. Renters can apply right on the listing.

Question 6

How do renters apply?

Accepted Answer

Renters apply inline on the listing with their details and documents. Applications land in one place where you review them against your own criteria.

Question 7

How does renter screening and applications work?

Accepted Answer

You get guided applications, applicant pre-qualification against your rules, and Plaid income verification. You set screening criteria for income, credit, and background as one consistent policy. Ordered credit, criminal, and eviction reports are coming soon and will be applicant-paid when they are live.

Question 8

How do I approve an applicant?

Accepted Answer

Approve an application in one click and the system drafts the lease and links the new resident, so an approval flows straight into a signable lease.

Question 9

How do I build a lease?

Accepted Answer

Type the terms in plain English, like a monthly rent, a length, and a pet rule, and get a clean, versioned lease drafted clause by clause for you to review.

Question 10

Can I use a lease I already have?

Accepted Answer

Yes. Upload a lease you already have as a PDF or a photo and the terms are pulled into structured fields, so an existing lease still lives in the system.

Question 11

How do residents sign a lease?

Accepted Answer

Residents, co-signers, and managers sign from their own phone with a drawn signature, in the app or by link. Each signature is captured with consent and a full record. Lease signing is free and unlimited on paid plans.

Question 12

Can I create a lease and get it e-signed in the app?

Accepted Answer

Yes. You create a lease in the app and get it e-signed in the app, with no third-party signing service to buy. In-app e-signature is free on paid plans, so a lease goes from drafted to signed without leaving Rents.

Question 13

What is a lease intake link?

Accepted Answer

A lease intake link lets an incoming resident fill in their identity, employment, household, vehicles, pets, insurance, and banking before signing. You review what they submit and pull the verified details straight into the lease.

Question 14

How does the rent ledger work?

Accepted Answer

Every charge and payment sits on a running balance per lease, with the oldest balance paid first and any overpayment kept as a credit. You can export it anytime.

Question 15

How are security deposits handled?

Accepted Answer

The security deposit is tracked separately from rent, so a deposit is never mistaken for a rent payment and it is easy to account for at move-out.

Question 16

How is a past-due balance handled?

Accepted Answer

A past-due balance shows clearly on the ledger and the rent roll, payments apply oldest first, and you can see who paid, who did not, and why at a glance.

Question 17

How do residents pay rent?

Accepted Answer

Residents pay by card, ACH, or auto-pay, and the money goes straight to your own account. You see who paid and who is short in real time.

Question 18

Can residents set up auto-pay?

Accepted Answer

Yes. Residents can set auto-pay so rent is collected on time each month without a reminder, and you still see every payment on the ledger.

Question 19

Can I charge late fees automatically?

Accepted Answer

Yes. Set a flat or percentage fee, a grace period, and a cap once, and the ledger applies the late fee for you on every lease.

Question 20

How do renewals work?

Accepted Answer

A one-click renewal carries all the terms over, and you see everything expiring within a window you set so a renewal never sneaks up. You can send a formal renewal offer with new rent, and the resident accepts or declines online with a record.

Question 21

How do residents report maintenance?

Accepted Answer

A resident reports a problem from their portal with photos, and it becomes a work order tied to the unit and the lease. You assign it to your own crew or an outside vendor and track it to done.

Question 22

How do I send work to a vendor?

Accepted Answer

Send a work order to your plumber or electrician and they get a link, no account needed. They accept, check in, upload photos and documents, and update the status from their phone.

Question 23

Are maintenance photos kept in one place?

Accepted Answer

Yes. Photos from the resident, your team, and the vendor all collect on the same work order, so the full picture of a repair stays in one place.

Question 24

How complete is maintenance in Rents?

Accepted Answer

Rents runs full maintenance work orders: a resident opens a request with photos, you assign it to your own crew or an outside vendor, and photos from all parties collect on the one work order. Noah triages new requests, sorting urgency and suggesting the next step, so nothing sits unread.

Question 25

What can residents do in their portal?

Accepted Answer

Residents pay rent, read their lease and ledger, report maintenance with photos, message you, and handle a renewal, all from a portal branded to your building.

Question 26

What do owners see?

Accepted Answer

Owners get a live summary of their properties, their ownership percentage, and the ability to pull their own income statements, without calling you for numbers.

Question 27

Who gets their own portal?

Accepted Answer

Three portals, all included. Residents get their own portal (mykey) for the lease, balance, payments, and maintenance. Owners get an owner portal with property summaries and statements. Vendors get a vendor portal for the work orders you send them, no account required.

Question 28

How do owner statements work?

Accepted Answer

Set an ownership percentage and any fee for each owner on a property, and Rents produces a monthly owner statement per owner from the real ledger.

Question 29

Can I send certified mail?

Accepted Answer

Yes. For a court-facing notice you can send certified mail with tracking, so a considered notice has a proper record behind it.

Question 30

What reports does Rents include?

Accepted Answer

You get a live rent roll plus a profit-and-loss, expense, and mileage reports, and views for occupancy, on-time rent, and delinquency, without exporting anything.

Question 31

Does Rents include real accounting?

Accepted Answer

Yes. Rents keeps real books: a general ledger, bank reconciliation, owner statements, and a Schedule E export for tax time. This is proper property accounting, not a spreadsheet with a login.

Question 32

Can I run tenant screening reports?

Accepted Answer

You can set your screening criteria today, like income, credit, and background rules, as one consistent policy. Ordered credit, criminal, and eviction reports are on the way and will be applicant-paid when they are live.

Question 33

Can residents build credit by paying rent?

Accepted Answer

This is coming soon. Reporting on-time rent to the credit bureaus so residents build credit is planned as a leasing and retention perk, and is not live yet.

Question 34

Can I post listings to Zillow and others?

Accepted Answer

This is coming soon. Pushing your listings out to Zillow, Apartments.com, and more is planned; today you publish to your own listing page and branded site.

Question 35

Can Noah talk on the phone for me?

Accepted Answer

Not yet. Today Noah drafts the message and you place the call or send the text. Calls where Noah speaks for you on the line are planned, not live.

Question 36

What is Noah?

Accepted Answer

Noah is the AI assistant included on every plan, in every product. It works two ways: you can chat with it, and it also shows up as one-tap actions right where you are working. Ask out loud or in text and it drafts the estimate, the message, or the update, then waits for your okay.

Question 37

Can Noah draft messages and leases?

Accepted Answer

Yes. Give Noah the gist and it writes a professional message to a resident or owner, in English or Spanish. On paid plans it can draft a full lease from a sentence for you to review and send.

Question 38

Can I talk to Noah out loud?

Accepted Answer

Yes. Speak a command or record a note on the drive or from the truck, and it is transcribed and handled hands-free.

Question 39

Does Noah know my business?

Accepted Answer

Yes. Noah works off your real records, with a map of your data that refreshes itself, so it answers from what is actually there and never a stale copy.

Question 40

Will Noah move money on its own?

Accepted Answer

No. Noah never moves money or finalizes anything hard to undo on its own. Every one of those is staged with a preview and waits for you to approve it.

Question 41

Does Noah cost extra?

Accepted Answer

No. Noah is included on every plan, not a pricey add-on. Each plan comes with a monthly amount of AI credits that scales with the plan.

Question 42

What are AI credits?

Accepted Answer

AI credits are the monthly grant that powers Noah, and the amount grows with your plan. If you go beyond the grant, extra usage is metered at cost with a spend cap you set, so there are no surprises.

Question 43

Can I get a website?

Accepted Answer

Yes. A branded website is included from the Solo plan up, built and edited just by asking Noah or in a guided editor. Sections can pull from your real data, like your services, team, and photos, so the site stays in sync.

Question 44

Can I use my own domain?

Accepted Answer

Yes. Connect a domain you already own or buy one in the app, and the setup and security are handled for you. You can also send email from your own address instead of a shared one.

Question 45

Can I post job openings?

Accepted Answer

Yes. Post openings on a branded careers page that Google can index, and manage applicants from first contact through to hire.

Question 46

How does hiring and onboarding work?

Accepted Answer

You email a new hire a link and they fill and sign the right tax form, a W-4 for an employee or a W-9 for a contractor, in a branded space. They can upload their ID and work-authorization documents for I-9, and sensitive details are stored encrypted. We do not file the forms for you.

Question 47

Is a phone number included?

Accepted Answer

Yes. A business phone is built in. You get your own business number, so calls go out as your business and your personal cell stays private, and a call log tracks who called, how long, and what was missed. There is no separate phone service to buy and wire up.

Question 48

Can I call and text from inside the app?

Accepted Answer

Yes. You place and answer calls and send and receive texts right in the app, each one logged next to the customer or resident it belongs to. Noah can draft the message; today you place the call or send the text yourself.

Question 49

Can AI answer calls for me?

Accepted Answer

Yes. AI call answering picks up when you cannot, greets the caller, takes the reason for the call, and leaves you a logged message so a missed call does not turn into a lost job. Noah does not yet speak live on an open call for you; that is on the way.

Question 50

How am I billed for calls and texts?

Accepted Answer

Calls and texts run on a simple prepaid balance you top up, billed as you use it. It is separate from your plan and from AI credits, so a heavy phone month never touches your subscription.

Question 51

How do I get notified about what matters?

Accepted Answer

You get notified about the things that matter, like a new lead, a paid invoice, a signed lease, or a maintenance emergency, by push, email, or text. You control which ones reach you.

Question 52

Is there team chat?

Accepted Answer

Yes, on the Scale plan. Your team gets an internal space with channels, direct messages, and mentions, so crew coordination stays out of personal texts.

Question 53

How do I find anything quickly?

Accepted Answer

A single search, opened with a keystroke, jumps to any customer, job, lease, resident, invoice, or setting across the whole app. It is permission-aware, so people only find what they are allowed to see.

Question 54

What is the difference between AI credits and the comms balance?

Accepted Answer

AI credits power Noah and come as a monthly grant that scales with your plan. The comms balance is a separate prepaid amount for phone calls and texts. Keeping them apart means a busy phone month and a busy AI month are billed on their own.

Question 55

What add-ons are available?

Accepted Answer

Add-ons sit on top of any plan, like extra seats, extra doors, an extra phone number, the hiring and onboarding suite on lower plans, and AI helpers you can build. You add and remove them anytime, and variable ones are billed as you use them.

Question 56

How do I cancel or downgrade?

Accepted Answer

You can downgrade or cancel anytime from billing settings, and the change takes effect at your next cycle. There is no contract, and your data stays yours to export.

The 11pm “my sink is leaking” text arrives as a work order.

Every unit carries its lease, its rent, its resident, its repairs.

Rent posts on its own.

It replaces the spreadsheet, the text thread, and the Venmo screenshots.

Honestly, just try it.

One building is enough to start.

Questions, answered

About auzzet

Properties & leases

Residents & applications

Rent & the ledger

Maintenance & vendors

Owners & reports

Coming soon

Noah AI

Website & domains

Hiring & onboarding

Calls, texts & notifications

Plans & add-ons